• UNITED STATES: Shipping is $6.99 for orders under $75. Free standard shipping is available on U.S. orders over $75. Expedited shipping options will be displayed at checkout.
• CANADA: Free standard shipping is available on orders over $200 USD. Expedited shipping options will also be shown at checkout.
• INTERNATIONAL: Shipping costs are calculated at checkout based on the destination and weight of your order. Currently, we do not offer free shipping for international orders.

Note: Free shipping is applied after discounts and before taxes.

We pride ourselves on fast shipping! 90% of all orders are processed and shipped within 1-2 business days. Please note that we do not ship orders on weekends. Orders placed on weekends or holidays will be shipped on the next business day.

During peak sale seasons, restocks, or new product launches, shipping may take longer. We appreciate your patience during these times.

For expedited shipping options (Overnight, Second Day, Priority 2-3 Day, DHL Express, UPS Expedited), the cut-off time for same-day shipping is 2 PM ET. Orders placed after this time will ship the following business day. Please note that weekends are not considered working or delivery days.

Orders are subject to verification and approval before shipping. Providing incomplete or inaccurate information may cause delays. If an item is out of stock, this may also delay your order, but we will notify you via email or phone about any changes.

Once your order is shipped, you will receive an email with your tracking number and instructions to track your package.

Please allow 24-48 hours for tracking information to update.

Delivery times depend on the shipping method chosen and are estimates, not guarantees. The only guaranteed options are Next Day, Second Day, and Priority 2-3 Day shipping. Customers are entitled to a refund of shipping costs if these methods do not meet their promised delivery times.

Please note: Weekends and holidays are not counted as business or delivery days, and the day your package ships does not count as a transit day.

Domestic Shipping:

• Next Day Shipping: 1 Business Day
• Second Day Shipping: 2 Business Days
• Expedited Shipping: 2-3 Business Days
• Standard Shipping: 4-5 Business Days

International Shipping:

• USPS First Class Mail Intl: 1 to 5 weeks, depending on the destination
• Worldwide Priority: 5-10 Business Days
• DHL: 3 to 10 Business Days, depending on the destination
• UPS Expedited: 4 to 10 Business Days, depending on the destination

The cut-off time for same-day shipping is 2 PM Eastern Time. Orders placed after this time will be shipped the following business day.

International Orders

Do international orders have to pay custom fees? Unfortunately, we have no control over customs fees as they vary by country. Customers are responsible for paying all applicable customs fees.

Unfortunately, we have no control over customs fees as they vary by country. Customers are responsible for paying all applicable customs fees.

If you decide not to accept your package or are dissatisfied with the shipment, you can contact the carrier directly to refuse delivery. Once the package is returned to our facility, we will process a refund for the order.

Note: Shipping fees are not included in the refund when packages are refused.

For domestic shipments, we primarily use USPS and UPS. For international orders, various carrier options are available and can be selected during checkout.

Yes, we utilize Shopify’s secure system, which includes robust fraud protection measures to ensure your information is safe.

We accept all major credit cards, PayPal, Apple Pay, and Shop Pay Installments.

This situation occurs when the payment attempt fails. If you did not receive an order confirmation email, your order was not processed. The pending charge reflects our system’s attempt to process the payment. These charges typically disappear within 48 hours, and the funds will be returned to your account.

For orders to process successfully, the billing zip code must match the one associated with your credit card statement. If this mismatch occurs, the order will fail to go through.

If you see a pending charge on your account despite this error, rest assured the order was not completed. The pending charge will disappear within 48 hours, and the funds will be returned to your account.

While we strive to accommodate requests, orders are processed quickly, and changes are typically not possible. This includes:

• Changing the shipping address
• Modifying items
• Adding or removing items
• Switching shipping methods

Once an order is confirmed, it cannot be modified. Please double-check your details before submitting. If your order hasn’t shipped yet, contact us immediately at (818) 206-8764 to cancel it and place a new order. However, availability of items is not guaranteed.

Once an order is placed, we cannot change the address. You may contact the carrier to request a redirection or hold the package at a postal location. If the package is returned to us, we can offer a reshipment, refund, or store credit.

Note: We are not liable for misdeliveries. If a package is marked as delivered, refunds will not be issued

While we strive to accommodate requests, orders are processed quickly, and changes are typically not possible. This includes:

• Changing the shipping address
• Modifying items
• Adding or removing items
• Switching shipping methods

Once an order is confirmed, it cannot be modified. Please double-check your details before submitting. If your order hasn’t shipped yet, contact us immediately at (818) 206-8764 to cancel it and place a new order. However, availability of items is not guaranteed.

We accept returns and exchanges for items that are unworn, unwashed, and free of blemishes within 60 days of receiving your order. Washed or damaged items are not eligible. Due to hygiene reasons, we cannot accept returns or exchanges on socks or undergarments.

Returns can be refunded to the original payment method (with a handling fee) or issued as store credit at no cost. If the returned item is not in stock when received, store credit will be provided. Items must be returned in new condition, and we reserve the right to adjust returns that do not meet this standard.

Currently, free return shipping and refunds on customs or duties are not offered for international orders.

For more details, visit our Returns and Exchanges page.

All U.S. returns and exchanges must be processed through our RETURN/EXCHANGE PORTAL and shipped to:

NYNINCH 9419 Mason Ave - Unit D, Chatsworth, CA 91311

For assistance with returns or exchanges:

• Call us at (818) 206-8764 (Monday - Friday, 9:00 AM to 5:00 PM Pacific Time)
• Email us at support@nyninch.com

For international orders: Customers are responsible for customs fees and return shipping costs. Include your order number and exchange/refund request inside the package. Do not affix the packing slip to the outside of the package.

Returns and exchanges are typically processed within 2-7 business days of delivery to our facility. Once processed, you will receive a confirmation email.

We cover the return shipping costs for U.S. exchanges and store credit returns by providing a prepaid label. Refunds to the original payment method will incur a handling fee. International orders do not qualify for free return shipping or refunds on customs or duties.

inconvenience. Customer satisfaction is our top priority. Please email our support team at support@nyninch.com with your order number and a photo of the item showing the issue, and we will assist you promptly.

We cover the return shipping costs for U.S. exchanges and store credit returns by providing a prepaid label. Refunds to the original payment method will incur a handling fee. International orders do not qualify for free return shipping or refunds on customs or duties.

For any inquiries about your order, please email us at support@nyninch.com. Our customer support hours are Monday to Friday, 9:00 AM to 5:00 PM Pacific Time.

Our team is available Monday through Friday from 9:00 AM to 5:00 PM Eastern Time, excluding holidays and weekends.

We aim to respond to emails as quickly as possible. During high-volume periods, such as launches or sales, please allow 24-48 hours for a response. We do not respond to emails over the weekend. For immediate assistance, please call us during business hours (Monday to Friday, 9:00 AM to 5:00 PM Eastern Time).

If you have received a delivery notification but cannot locate your package, we recommend waiting 24 hours, as some carriers may deliver it later than the stated time.

If the package does not arrive within 24 hours, please contact our support team emailing support@nyninch.com. We will initiate an investigation with the carrier.

Please note: We are not liable for packages marked as delivered but not received. Refunds will only be issued if the carrier confirms the package was lost or misdelivered.

Sizing may vary across different products based on their design and fit. Most of our items include sizing details in the product description. If you need further assistance, please feel free to call us at (818) 206-8764 for personalized sizing advice.

Click Here to View the General Size Chart

Due to the high demand for our popular styles and sizes, items often sell out quickly—sometimes within minutes! While some items are exclusive and won’t be restocked, most of our products are replenished regularly.

To be notified when an item is restocked:

1. Select the item and size you’re interested in.
2. Click the "EMAIL ME WHEN AVAILABLE" button.
3. Enter your email address.

You’ll receive an email notification as soon as the item is back in stock. Act quickly once notified, as there is high demand, and restocked items may sell out again fast.

For most products, we recommend washing in cold water and hang drying to maintain their quality. Avoid using a dryer, as it may shrink or damage the items. Some materials are more prone to shrinking than others. Please note that washed items are not eligible for returns or exchanges.